Eventually, the player confirmed receipt of the payment after the casino sent funds to the specified wallet. The player from Singapore has requested a withdrawal less than two weeks prior to submitting this complaint. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
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- The player from Brazil is experiencing difficulties withdrawing his funds due to the limited availability of payment methods.
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- The player from India has deposited money into casino account but the funds seem to be lost.
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The player from South Korea had attempted to deposit 10,000 won but received a rejection message after initially seeing a success confirmation. After contacting customer service, they faced delays in responses and chat closures, with the casino refusing to process the deposit due to the timing of the request. The Complaints Team had extended the response time for the player but ultimately had to close the complaint due to a lack of communication from the player. The team remained available for assistance should the player choose to reopen the complaint in the future. He reported that 1Win provided no reason for the closure and had ignored further communication regarding a refund.
Player is experinecing difficulties with his withdrawal.
The player from Italy tried to close his account, but his requests haven’t been honored. It seemed that the casino would refund the player his deposits but stopped responding. Eventually, the player’s deposits were refunded and the case was resolved. The player from Brazil is experiencing difficulties withdrawing their funds.
As we do not currently advise on matters directly related to sports betting rules, the complaint was rejected. The player from Nigeria was asked to provide documents to verify her identity. We contacted the casino but received no response, so the complaint was closed as unresolved.
- The player from Pakistan claims that his account was blocked, alleging he broke the rules.
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- He sought information on the usual time frame for receiving the code.
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- The player from Uzbekistan has submitted a withdrawal request less than two weeks prior to contacting us.
- The player was accused of using multiple accounts, and explained that they shared a house with other people that also had accounts at the same casino.
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- Despite having contacted support, the problem remained unresolved, even after he created a new account with the same login details.
- After the player sent the casino an alternative email address, his account got verified and his winnings were paid out.
- The player from Argentina had experienced restrictions to withdraw her winnings.
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Player’s withdrawals are delayed and unresolved.
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The complaint was rejected because the player didn’t respond to our messages and questions. The player from Portugal has requested a withdrawal prior to submitting this complaint. The player from Italy has requested a withdrawal one week prior to submitting this complaint. The player from Nigeria has requested a withdrawal prior to submitting this complaint. The player from Nigeria requested a withdrawal two days prior to submitting this complaint. The player from Peru has requested a withdrawal prior to submitting this complaint.
The Complaints Team had extended the inquiry period to allow the player more time to respond to questions regarding KYC verification. However, as the player did not provide the necessary information or respond to communications, the complaint was ultimately rejected. The player from India reported that his account had been closed permanently without permission, despite having available funds of 40,040 INR and not violating any rules.
Player’s multiple withdrawals are pending.
The player has since confirmed receipt of the funds, and the complaint has been marked as «resolved» in our system. The player from Russia had their account blocked after verification without explanation, with the casino citing general rules. They asserted that they did not violate any terms and maintained only one account and one crypto wallet. The Complaints Team had attempted to resolve the issue by seeking clarification from the casino regarding accusations of opposite betting and multiple accounts. However, due to the player’s lack of response to inquiries, the complaint was rejected. Since the completion of the verification, she had not been able to process any withdrawals.
Player’s deposit has never been credited to his account.
The Complaints Team concluded that the casino had acted correctly and in accordance with its terms and conditions. The player from India requested a withdrawal after winning but was asked for ID verification. Despite submitting all required documents, the casino had not verified the account and the withdrawal remained pending.
Player’s withdrawal has been severely delayed due to verification process.
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In addition, the accusations are very likely related to sports betting and a breach of sports betting rules, which we, as a website focused on online casinos, currently do not deal with. The player from Mongolia had a delayed withdrawal that has been pending for 20 days. Despite sending in ID documents and re-requesting the withdrawal as https://www.newwavemagazine.com/single-post/how-to-start-playing-casino-games-on-1win suggested by support, the player has not received their funds yet. We contacted the casino, and it informed us that the verification was finally completed and the player was able to withdraw then. The player, however, claimed that his withdrawal request was declined. The casino representative explained it by the rejection of a payment system and recommended to reduce the amount.
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Additionally, the player’s name was incorrectly displayed on the platform, causing further complications. The Complaints Team extended the investigation period but ultimately rejected the complaint due to a lack of response from the player, which prevented further investigation. The player from Nigeria was unable to withdraw funds from 1win despite having successfully submitted the required documents to the security team via email. The player submitted a national ID card, which was approved, and had previously made successful withdrawals without issues.
The player from Mexico made a withdrawal of 1200 pesos on April 3rd, successfully completing the process and receiving confirmation. However, he had not received the funds in his account despite having contacted support multiple times, and they required recent bank statements that he could not provide. The issue was resolved after the Complaints Team intervened, and the casino processed the request, returning the funds to his game account.
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Player can’t find withdrawal button.
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- The player from Brazil had her account blocked without further explanation.
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- The player from India requested a withdrawal less than 2 days prior to submitting this complaint.
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The issue was currently being addressed, and the player was advised to wait for the casino’s response while the team monitored the situation. The player from Russia had requested a withdrawal of 779,000₽ from 1win online casino one month ago, but it had not been processed. The player from Argentina faced ongoing issues with account verification and withdrawal delays at the casino since the beginning of the month.
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1win is aware that players who want to have a smooth and trouble-free gaming experience need convenient and trustworthy deposit methods. There will be terms and conditions attached of course, so make sure you give those a read before you start betting with any bonuses you receive. When wagering on a total, the bettor is choosing whether the total number of points scored by both teams will be over or under the bookmaker’s prediction. Frequently referred to as over/under betting, this type of market applies to plenty of sports including tennis, football and rugby to name a few.
He had previously made a successful withdrawal, but then he had been waiting for almost a week for his new Gmail to be confirmed. The player had submitted all the necessary documents for verification. After our team’s intervention and communication with the casino, the player finally received confirmation of his new Gmail account, which had been sent to his spam folder.
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She had reached out to 1win multiple times without receiving any response. The Complaints Team reviewed the case and received confirmation from the casino that the account was blocked due to the player’s use of a prohibited betting strategy in sports betting. As the complaint was related to sports betting, the team was unable to provide further assistance and advised the player to seek help from services that handled sports betting issues. The player from South Korea had requested a withdrawal of 540,000 KRW two weeks ago but had not received the payment yet. The issue was resolved after 16 days when the casino canceled the initial withdrawal request, allowing the player to submit a new request, which was processed immediately. The player from South Korea faced difficulties withdrawing funds from 1win, despite having completed the KYC verification.
The Player has been accused of breaching the Terms and Conditions.
He also experienced a failed transaction of 30,000 INR that hasn’t been credited back. We contacted the casino and its representative informed us the player’s account was being verified therefore the withdrawal requests had been declined. Later, the player’s account was verified and the new withdrawal requests approved, however the player claimed to receive only the part of it. The player from India experienced a withdrawal pending issue for 10 days with the 1win app.
Player’s account has been closed with false accusations.
The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It’s advisable for players to factor this in when making their casino choices. In our 1win Casino review, we extensively examined and analyzed the Terms and Conditions of 1win Casino.
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Despite repeated requests, the casino did not respond promptly, delaying the resolution process. Eventually, the casino provided evidence that the player’s account was blocked due to violating terms and conditions by using multiple accounts linked to the same payment method. Based on this evidence, we concluded that the complaint was unjustified and rejected it. The player from India had submitted a withdrawal request less than two weeks before contacting us. The player faced account blockage and delayed KYC verification despite submitting the required documents, and requested the return of his deposited money. After our intervention and multiple follow-ups, the casino processed the player’s withdrawal, which he confirmed receiving.
He had provided all necessary details from the bank to the casino’s security team. The complaint was ultimately rejected due to the player’s lack of response to the casino’s requests for information. The casino had offered to process a refund once the player provided the necessary wallet details. The player from India experienced difficulties withdrawing funds from the casino. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions.